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Innkeeper FAQ

I have no shortcuts on desktop or in start menu:

This is currently a known issues that we are working hard trying to solve. Currently we are unsure why this happens for some users. If you have this issue, and are willing to work with us to debug, please send molster a PM or respond in this thread. In the meantime you can make a shortcut using the following:

C:\Users\{USER NAME}\AppData\Local\Innkeeper\Update.exe --processStart Innkeeper.exe

Stats on collection page only count each card once:

This is by design (for now). As hearthstone's ingame achievements only require you to need one of each card, so we mimicked this. However due to user feedback we will be changing this.

Innkeeper Updates and sets my collection to empty:

This is a new issue we are looking into, Please submit your innkeeper log. This should not happen every sync, so attempt to resync your collection, and it should update.

I lost all my gold cards in my collection:

This means you edited your collection by hand on hearthpwn. Only collections verified by innkeeper can show golden cards. If you edit your collection by hand, you will need to resync your collection with innkeeper to get your golds back.

Hearthpwn is no longer showing my missing dust / cards:

If you are 100% sure you are on the right account and sycning to the same account. Go to your collection, and click "edit collection" make sure the option for "Collection Calculations" is checked.

When Innkeeper launches, no window appears:

This seems to be the last key issues users are reporting. Please post with both your innkeeper and install logs. If you are willing to work with us directly, also send molster a PM and we will try to figure out what might be causing this issue to happen.

Unable to login, get an error:

Please make sure you innkeeper is allowed past your firewall and you are not behind a proxy. if this still does not fix it, please try innkeeper from another connection. Users have reported that behind some ISP's there is a proxy preventing them from logging in.

There are 3 innkeeperui.exe processes running:

This is not an issue! Innkeeper uses "Electron" for its UI. (many apps such as slack, atom, and Visual Studio Code use Electron). Electron is a chrome/node based UI, so for the same reason chrome has a few process, innkeeper does as well.

When is the mac version coming out?

We do not have a set date for this yet. Currently Innkeeper is being worked on by Molster and Freddie. Freddie is currently spending time on wowdb getting ready for legion, and im working on fixing some of the bugs with innkeeper. With that said, we did pick the technologies behind innkeeper to make the port to mac fast. We used Electron for our UI so that we could easily port it over to Mac with almost no work.

We will make sure to do a post once we start to work on it directly.

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